Sub-second pickup
Agent answers in under a second. No phone tree, no hold queue.
Features
Everything in the box. One page.
Every capability that ships with TrueDial, grouped by what you'll use it for. If it's not on this page, it's not in the product yet.
On the call
How the agent runs a call.
Custom greeting per shop
Your shop name, your voice, your tone. Configured at setup.
ElevenLabs voice library
20+ pre-built voices. Or clone your own for a one-time $99.
Natural turn-taking
Waits for the caller to finish. Doesn't cut off, doesn't interrupt.
First-utterance intent classification
Routes to booking, transfer, callback, FAQ, or emergency on the first sentence.
Real-world audio tolerance
Handles dog barks, construction noise, kids, TV. Tuned for shop conditions, not studio booth.
Booking
Where TrueDial leaves generic AI receptionists behind.
Drive-time-aware slot search
Every offered slot is checked against your tech's prior and next appointment via Google Maps live traffic. No impossible drives offered.
Multi-tech routing
Per-tech start/end addresses (shop vs. home), skills (heat, cool, install), run-zones, lunch windows.
Service-type routing
Install vs. repair vs. maintenance routes to different tech skill levels. Heat pumps go to your heat-pump tech.
Urgency tier classification
Same-day vs. next-day vs. scheduled, based on caller language and vulnerability signals.
Vulnerability flagging
Elderly, breathing issues, water flooding — flagged in the contact record, surfaced to the tech before the visit.
Fee disclosure before booking
Diagnostic fee always spoken before the slot is locked. No "they never told me about the $89" disputes.
Safety + emergency
When something's smoking, the script changes.
Hard emergency triggers
Gas, smoke, sparks, CO alarm, water flooding, structural — interrupts the booking flow automatically.
4-step safety script
"Are you safe?" → "Get out of the building." → "Call nine-one-one." → "Call us back when you're safe." Address NOT collected.
911 pronunciation enforcement
Spoken digit-by-digit as "nine-one-one." Never "nine eleven."
Immediate owner alert
Every emergency triggers a SMS + email page to the on-call owner within seconds.
Knowledge
Answers, not callbacks.
Per-shop knowledge base
Built from your website plus the discovery interview. Vector-indexed for sub-second retrieval inside the call.
Services covered
Everything you offer. The agent knows what's in scope and how to describe it in your voice.
Brand + equipment
"Do you service Carrier?" "Do you do mini-splits?" — answered from KB, not punted.
Fee + financing + warranty
Diagnostic fees, service ranges, financing partners (Synchrony, Wisetack, EnerBank), warranty terms.
Maintenance plan benefits
"Is the diagnostic fee waived for plan members?" — agent checks plan status, answers correctly.
Service area / zip coverage
Out-of-area calls get politely declined with a recommendation. Saves a wasted truck roll.
CRM + workflow
From conversation to work order.
GoHighLevel sub-account included
Contacts, calendars, pipelines, SMS, email, automations. We provision it. You own the data.
Auto contact create + match
New caller becomes a new contact. Existing caller matched by phone number, history surfaced in real time.
Auto appointment create
Booked slot lands on the assigned tech's GHL calendar. Tech notified via Slack/SMS/push.
Auto opportunity create
Each booked call creates an opportunity in your sales pipeline with source attribution and estimated value.
Custom field mapping
Vulnerability flag, equipment age, brand, service type, urgency — all stored to dedicated CRM fields.
Cancel + reschedule flow
Caller can cancel or reschedule on a second call. Agent recognizes the existing appointment, updates the calendar.
Comms
Confirmations that don't land in spam.
A2P 10DLC registered
Brand + campaign registered under your EIN at carrier level. Carrier-compliant, deliverable.
Booking confirmation SMS
Sent within 60 seconds. Date, window, address, fee, STOP opt-out compliance.
24-hour reminder SMS
Cuts no-shows by ~30% per industry benchmarks.
En-route SMS
Tech triggers from the field app. Includes ETA and tech name. Pro tier and up.
Post-call recap email
Every call generates a recap to the owner with caller name, ask, booking outcome, transcript link.
Slack integration
New bookings, emergencies, transfers — pushed to your Slack channel in real time.
Quality
The weekly review.
5-criterion call grading
Booking outcome, fee disclosure, drive-time correctness, emergency handling, KB accuracy.
Weekly call review
Our team listens to a sample of your calls each week. Top failure modes identified, patch plan executed in 7 days.
Call recording + transcript
Every call recorded and transcribed. 90 days retention on Starter, 180 on Growth, 365 on Pro, configurable on Enterprise.
Weekly performance dashboard
Calls answered, calls booked, calls escalated, average handle time, missed reasons. Real numbers, not vanity.
Admin + security
Control and protection.
Your data is yours
You own the GHL sub-account, the contact data, the recordings. Cancel anytime, we don't hold your data hostage.
Phone number portability
Forward or port your existing line. Port out in 5–10 days if you ever leave.
Role-based access
Owner, dispatcher, tech, billing. Different roles see different things.
TCPA + DNC compliance
Outbound SMS respect opt-out, DNC checked, A2P 10DLC compliant.
Not HIPAA-certified
Honest: we aren't HIPAA-certified yet. If you handle PHI in your intake, we're not the right tool.
Direct support
No ticket queue. Email / SMS / Slack go to our team directly. 1-hour response on Pro+, 4-hour on Growth, same-day on Starter.
Try it first
Don't take our word. Call it.
Live demo line, 24/7. Same engine we ship to paying clients.